Airtel won’t refund my money

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Hi everyone posting this here because i don’t know where to. I had called a wifi service provider in my area (got their number from a friend) and inquired about their wifi plans, they told me they’re an airtel service provider so i went ahead with it and they came the same day for payment. The payment was done to airtel through me and was legit so i thought there was no point in worrying.

After the payment they told me it would take 1-2 days and their guy would come and install the wifi. We(my roommates) called them several times after 2 days and they just kept saying “kal hojayega pakka” etc. After a week of waiting i asked them to cancel and refund the money. He said okay and proceeded with the refund. He even sent me a ss of the refund applied.

I got a text from airtel saying your refund will be credited within 5-7 days. It’s been almost a month and the guy won’t receive my calls and texts.

(Last slide is the screenshot the guy sent me)

I am a college student and the amount ₹2828 is a lot for me and i can’t even inform my parents. If anyone can help me out i’ll be really grateful. Thanks.

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Comments

20 responses to “Airtel won’t refund my money”

  1. Nobody seems here have any idea how payment reversal works. Since you have received an automated message from Airtel, then it has been released. But the recipient bank haven’t settled the amount yet. It might have been stuck at the payment gateway.

    Get the refund reference number and file charge dispute/charge back with your bank (original payment method) they will trace the charge back to source,if any delay in reconciliation by payment gateway,they will get it sorted out.

    Call your bank’s customer care service (don’t visit the branch) inform them merchant has released the refund but not yet credited into your account. Provide them RRN and charge amount and ask them to file Charge dispute.

  2. Seems the standard from Airtel in my experience. They took weeks to install and despite Airtel letting me pick the installation time, their installation guys said “they will do it on their own time”.

    Since installation, we’re facing frequent disconnections with resolution times taking upto 10 days.

    Their customer support offers nothing more than platitudes and doesn’t escalate or take any ownership of seeing that the technical support actually fix the issue.

    It looks like Airtel doesn’t have any sort of quality control or oversight on the agents/service providers they contract.

    And this is the kind of service they provide on their much touted ‘Airtel Black’.

    /rant

    (Sorry OP this may not be helpful to your issue)

  3. Escalate in twitter to airtel customer care

  4. Try calling customer care, they might help. Also post this on twitter

  5. Lodge a complaint with National Consumer Portal. Airtel customer care will not help.

  6. dont bother calling customer care they are useless. instead go to a airtel store nearby you. if you live in pcmc area there is one in Akurdi. go to the store and ask them. they will help you surely. same thing happened with me . i went twice to the store and then after that the money was refunded

  7. File a FIR in police station

  8. Try contacting customer care and email can be the best option tell your problem in brief along with the details of the provider like their number etc they’ll respond to it maybe

  9. Dude tag Airtel India on Twitter and criticize their service and their professionalism. They will surely get in touch with you and this issue will be resolved much sooner.

  10. Always go local. But if you have a refund reference number, and a confirmation from their side that it has been refunded, there’s a portal on RBI to complain about transactions stuck in limbo.

  11. Escalate the issue by sending an email to the nodal officer of your city/area. And post the screenshot of the said email on twitter if you don’t get a reply.

    You can google to find the email address.

  12. Do they refund using cheque?

  13. This happened with me also almost 4 years back, I logged a complaint with consumer forum of government of India. Airtel refunded me in 2 weeks.

  14. Airtel is shit when it comes to customer service.

  15. Bhai pagal hua kya??? Reddit pe anonymously post karra different groups pe idhar se nhi milra tera refund…

    Karma farming?

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